The EOC oversees service or process operational resources and acts as a hub from which trained operations personnel can coordinate immediate response to various alarm events. It is typically equipped with situation management facilities that facilitate operational readiness, fast decision making and related incident management activities.
At the heart of a CCC is the ‘Control Room’ (CR) which is the central monitoring station with integrated environmental, energy, security and safety systems that provide for the collection of visual information from various sources such as cameras, sensors and detectors for enabling holistic viewing and analysis of live visual information captured by those dedicated elements.